Refund Policy

If you receive faulty product it can be returned or exchanged provided that we are notified within 7 days of order delivery.

Subject to stock availability, we will exchange items that are returned to us however normal lead times will apply if the item is not in stock.

There will be no returns or exchanges on sale items, custom products or change of mind purchases. Please advise us upon receipt of your purchase if you wish to return.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@rowanjackmandesign.com about the fault. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.

Returns & exchanges received outside the above time frames will not be accepted. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.